Returns and Refunds
We want you to love your purchase and will do our best to ensure that you are satisfied with your shopping experience. We happily accept returns and exchanges within 30 days of delivery. Items must be returned unused and in new condition with all MadaLuxe Vault tags and designer labels still attached and with original packaging and/or duster bags, if applicable. Merchandise returned in damaged condition, without original packaging, and/or without the security or price tags attached cannot be refunded and will be returned to the customer.
US domestic customers, to make a return, please either log into your account or visit our returns portal..
International customers, please contact email@example.com for further assistance.
PLEASE NOTE: Returns must be shipped from the same country where the order was delivered. Returns shipped from an address outside the country where the order was delivered will not be accepted. Also, while we are proud to offer a flexible returns policy, we actively monitor every return. Repeated or suspicious returns will be flagged and may lead to the closure of your account and the refusal of future orders.
Your return will be processed within 2 business days of being received by our warehouse. Once your return is processed and your refund is issued, you will be credited to the original form of payment, which should appear on your account within 3-5 business days.