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Return Policy Old

We want you to love your purchase and will do our best to ensure that you are satisfied with the MadaLuxe Vault experience. If you aren’t 100% pleased with your purchase, we are happy to accept returns within 30 days.
To initiate the return process, please contact
  • Please Note: Returns must be shipped from the same country where the order was delivered. Returns shipped from an address outside the country where the order was delivered will not be accepted.
  • If your return is received in our warehouse within 15 days of delivery, return shipping is free. If your return is received after this window, we will deduct a $10 return shipping fee from your final refund. Please take shipping time into account to ensure that your return arrives at our facility within the 30-day window. Once your return is received in our warehouse, your refund will be processed accordingly.
  • Return items must be received in our warehouse within 30 days of delivery in new condition, with their original packaging and/or duster bags, and with original tags still attached. Merchandise returned in damaged condition, without original packaging, and/or without the security or price tags attached cannot be refunded and will be returned to the customer.
MadaLuxe Vault is a division of MadaLuxe Group, the largest luxury wholesale distributor in North America. We guarantee that every item we sell is 100% authentic and new. We never sell pre-owned or vintage items, and have an in-house quality control team that is solely dedicated to authenticating the condition and documentation for every item we buy from our luxury brand partners. The MadaLuxe Vault authenticity seal is our assurance that an item has undergone not one, but two rigorous quality and authentication inspections.

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