Return Policy Old
We want you to love your purchase and will do our best to ensure that you are satisfied with the MadaLuxe Vault experience. If you aren’t 100% pleased with your purchase, we are happy to accept returns within 30 days.
Please Note: Returns must be shipped from the same country where the order was delivered. Returns shipped from an address outside the country where the order was delivered will not be accepted.
- If your return is received in our warehouse within 15 days of delivery, return shipping is free. If your return is received after this window, we will deduct a $10 return shipping fee from your final refund. Please take shipping time into account to ensure that your return arrives at our facility within the 30-day window. Once your return is received in our warehouse, your refund will be processed accordingly.
- Return items must be received in our warehouse within 30 days of delivery in new condition, with their original packaging and/or duster bags, and with original tags still attached. Merchandise returned in damaged condition, without original packaging, and/or without the security or price tags attached cannot be refunded and will be returned to the customer.