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Return Policy

We carefully source each and every one of our pieces and unconditionally guarantee their authenticity, quality, and luxury craftsmanship.

We want you to love your purchase and will do our best to ensure that you are satisfied with the MadaLuxe Vault experience. If you aren’t 100% pleased with your purchase, we are happy to accept returns within 30 days.

To initiate the return process, simply complete the return form enclosed in your shipment, affix the pre-paid return label to your box, and drop off your package at any Fedex location.

If your return is received in our warehouse within 15 days of delivery, return shipping is free. If your return is received within 16-30 days of delivery, we will deduct a $10 return shipping fee from your final refund. Please take shipping time into account to ensure that your return arrives at our facility within the 30-day window. Once your return is received in our warehouse, a full refund will be processed within 14 days, minus original expedited shipping fees if applicable.

Return items must be received in our warehouse within 30 days of delivery in new condition, with their original packaging and/or duster bags, and with original tags still attached. Merchandise returned in damaged condition, without original packaging, and/or without the security or price tags attached cannot be refunded and will be returned to the customer.

MadaLuxe Vault is a division of MadaLuxe Group, the largest luxury wholesale distributor in North America. We guarantee that every item we sell is 100% authentic and new. We never sell pre-owned or vintage items, and have an in-house quality control team that is solely dedicated to authenticating the condition and documentation for every item we buy from our luxury brand partners. The MadaLuxe Vault authenticity seal is our assurance that an item has undergone not one, but two rigorous quality and authentication inspections.