As our cities begin to reopen, we are rolling out several new services and safety measures to keep you healthy and comfortable when you shop with us--both in store and online. Our commitment to luxury is about more than just the iconic brands we sell, but also providing a level of service that truly defines the luxury experience. Here’s how we’re keeping you safe:
Sanitation Measures at Distribution Facilities:
- Reduced staff working at one time
- 6ft social distancing throughout the site
- Temperature checks upon entry using thermal screening
- Staggered breaks and one-way entry and exist Increased cleaning and disinfecting of all equipment
- PPE provided to staff, including masks, gloves, and hand sanitizer
Increased In-Store Safety:
-Increased sanitization protocols to keep our store surfaces clean.
- All staff will wear masks and remain at least six feet away from shoppers.
- Contactless payment is available to minimize interaction.
- We encourage our customers to wear masks while shopping.
While we recommend creating an account, you do not need to have an account to place an order. Simply select "Checkout as Guest" at checkout. By creating an account, you can streamline the checkout process, save your preferred shipping address, and keep payment information on file. Creating an account also unlocks access to limited edition new arrivals, sale events, and other exclusives reserved for our newsletter subscribers.
We accept Visa, Mastercard, Discover, and American Express. Credit card transactions are processed through a secure checkout system. We also accept payments through Klarna—a flexible spending company that makes it easy to receive your purchases right away, but pay for them over time. To learn more about Klarna financing CLICK HERE.
If your order has not yet shipped, you can cancel it by contacting us at email@example.com. Once an item has shipped, the order cannot be cancelled. However, if you return your unwanted order within our return window you will receive a full refund for your order as long as all items are in original condition and packaging.
Because our unique luxury items are available in limited quantities, we cannot guarantee availability for exchanges. If you decide you do not love your purchase and would like to select a different product instead, we recommend returning your original purchase and placing a new order for the item you would like instead. To inquire about availability for an exchange, please contact us at firstname.lastname@example.org.
If you are within the United States and not 100% satisfied with your purchase, we will gladly accept your items in original condition with all original tags and packaging intact within 14 days of delivery, except for fine jewelry and timepieces, which must be returned within 7 days of delivery. If you are outside of the United States, all sales are final. You can find our full return policy CLICK HERE.
Once you place an order, you will automatically receive an email confirmation at the email address you provided during checkout. When your order has shipped, you will receive another email with a tracking number and a link to the carrier’s website.
We offer free 2-day shipping for orders over $150, which arrives within 2 business days. We also offer Next Day expedited shipping for a fee for orders placed before 2PM Pacific Time for customers within the United States. All of our shipping options and fees can be reviewed CLICK HERE.
Yes, we do ship outside of the United States. If you have any questions about international shipping, contact us at email@example.com.
Depending on whether your items are shipping from our U.S. distribution center or direct from Europe, shipping and delivery times may vary. Items shipped within the U.S. are eligible for 2-day shipping, while items in transit from Europe may take up to 2 weeks for delivery. Once received at our U.S. distribution center, we offer free 2-day shipping, which arrives within 2 business days. We also offer Next Day expedited shipping for a fee for orders placed before 2PM Pacific Time for customers within the United States. All of our shipping options and fees can be reviewed HERE.
As a purveyor of high-value luxury goods, we want to make sure that your purchase ends up in your hands! For this reason, we require signature upon delivery for all orders over $200.
Because our unique luxury items are available in limited quantities, we cannot guarantee inventory. We restock styles regularly, so please check back often. If you would like to inquire about an item that is sold out, please email us at firstname.lastname@example.org or call 1.800.684.5769.
In order to provide a fair and seamless shopping experience for our customers, we cannot reserve items. Quantities are limited, so we recommend purchasing right away if you find a style you love. While you may add items to your wishlist to return to later, items in your wishlist are not reserved. Get it now, pay later through Klarna. To learn more about Klarna financing CLICK HERE.