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RETURNS
We want you to love your purchase and will do our best to ensure that you are satisfied with your shopping experience. We happily accept returns within 30 days of delivery.

Domestic customers, please begin your return process here.

International customers, please contact customerservice@madaluxevault.com for further assistance.

Please note that purchases must be returned to their original source of purchase. In-store purchases cannot be returned online, and online purchases cannot be returned in store.
REFUNDS
Your return will be processed within 2 business days of receiving your order. Once your return is processed and your refund is issued, you will be credited to the original payment method used to place the order which should appear on your account within 3-5 business days.
LATE RETURNS
We accept returns within 30 days of delivery. Anything returned outside of this timeframe will be refunded at our discretion.
RETURN POLICY
Items must be returned unused and in new condition with all MadaLuxe Vault tags and designer labels still attached and with original packaging and/or duster bags, if applicable. Merchandise returned in damaged condition, without original packaging, and/or without the security or price tags attached cannot be refunded and will be returned to the customer.

Please note: returns must be shipped from the same country where the order was delivered. Returns shipped from an address outside the country where the order was delivered will not be accepted. If you are outside of the United States, all sales are final.

SHOES
When trying on your shoes, please stand on a soft, carpeted floor to protect the soles from wear. If you would like to return your shoes, please include the original dust bag and box.

HANDBAGS
Please take extra care with light-colored handbags as dark-colored clothing can easily transfer onto soft suede and leather. Handbags must be returned in original dust bags and packaging with all security and price tags still attached.

EYEWEAR
Eyewear must be returned in the original packaging. Take care to avoid scratches or scuffs to the lenses when trying on.

WATCHES & JEWELRY
Please return your jewelry with all of its original packaging and accessories. Items must be returned free of scratches and other damage.

GIFTS
If you would like to return a gift, please contact us at customerservice@madaluxevault.com for assistance.

SWIMWEAR
Please try on swimsuits over underwear, without removing the protective liner. Returns will not be accepted if the liner has been removed or if there is evidence that the try-on requirements were not observed.

FAULTY GOODS
If you received an item that is damaged or of unsatisfactory quality, you can return that item to us within 30 days. If you have owned the item for longer, please contact customer care. Please note that items damaged from your own wear or misuse will not be considered faulty.

COLORS
While we’ve taken every effort to display all colors accurately, colors on computer monitors can vary. We cannot guarantee that the color displayed on your computer screen will exactly match the color in person.

REPEAT RETURNS
While we are proud to offer a flexible returns policy, we actively monitor every return. Repeated or suspicious returns will be flagged and may lead to the closure of your account and the refusal of future orders.
AUTHENTICITY
GUARANTEE
MadaLuxe Vault is a division of MadaLuxe Group, the largest luxury wholesale distributor in North America. We guarantee that every item we sell is 100% authentic and new. We never sell pre-owned or vintage items, and have an in-house quality control team that is solely dedicated to authenticating the condition and documentation for every item we buy from our luxury brand partners. The MadaLuxe Vault authenticity seal is our assurance that an item has undergone not one, but two rigorous quality and authentication inspections.