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For general customer service questions or comments, please email us at

If you have a question about an order you have already placed, or would like to check the status of your order, please email us with your order number at

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For press inquiries and collaborations, please email

To contact us by phone, please call (800) 684-5769.


Customer Service Hours:

Monday - Friday, 8AM - 5PM PT
MadaLuxe Vault is a division of MadaLuxe Group, the largest luxury wholesale distributor in North America. We guarantee that every item we sell is 100% authentic and new. We never sell pre-owned or vintage items, and have an in-house quality control team that is solely dedicated to authenticating the condition and documentation for every item we buy from our luxury brand partners. The MadaLuxe Vault authenticity seal is our assurance that an item has undergone not one, but two rigorous quality and authentication inspections.