Free Two Day Shipping & Free Returns on all U.S. Orders

Contact Us

1. Shop by phone 

If you prefer to place your order by phone, call us at 1-800-684-5769 (Monday through Friday, from 8 a.m. to 5 p.m. PST).

After selecting the items, quantity and colors, we will ask you the delivery address and payment details. We ensure the absolute safety of your personal details at all times during this process.

After our Customer Concierge confirms the order has been placed, you will receive an email with the details of the purchase and a link to track the delivery.

2. Orders 

If you have a question about an order you have already placed, or would like to check the status of your order, please email us with your order number at

3. General questions

For general customer service questions or comments, please email us 5. at 

4. Customer Service Number

To contact us by phone, please call (800) 684-5769 (Monday through Friday, from 8 a.m. to 5 p.m. PST). 

 5. Technical issues

If you are experiencing technical issues with our site, please email

6:  Press

For press inquiries and collaborations, please email

MadaLuxe Vault is a division of MadaLuxe Group, the largest luxury wholesale distributor in North America. We guarantee that every item we sell is 100% authentic and new. We never sell pre-owned or vintage items, and have an in-house quality control team that is solely dedicated to authenticating the condition and documentation for every item we buy from our luxury brand partners. The MadaLuxe Vault authenticity seal is our assurance that an item has undergone not one, but two rigorous quality and authentication inspections.